CONTACT US    D.D.C.  Industries

Mon-Fri   9-5 pm cst

phone #(630)355-1145

email  info@salooncafedoors.com

Your questions and concerns are important to us.  Therefore, emails and phone messages will be returned within 24 hours, typically same day.

Payment, Security & Privacy       

Payments:  We accept all major credit cards and PayPal.  Payments will appear as “D.D.C. Industries” on credit card or PayPal statements.

Security:    All credit card and PayPal payments are made through PayPal’s secure server.

Privacy Statement:   D.D.C. Industries has a firm commitment to protecting your privacy.   Any information we gather is used exclusively for processing your order, and to serve you better.  We will not ever, under any circumstances, share, rent or sell any information or data you provide to any third party.  Any email, mailing address or phone number you provide will not ever, under any circumstance, be placed on a mailing or calling list and will only be used to serve the needs per your request or to fulfill your order.  We have built our system and trained our customer service department around the importance of keeping your data safe and confidential in order to provide you with a smooth, secure and enjoyable internet shopping experience with us.

Shipping & Order Tracking

Shipping: All orders will ship within 7-10 business days of receiving payment, fully insured via the US Postal Service Priority Mail service for US orders with a 2-4 business day delivery time; or Priority Mail International service for all non-US orders with a 10-14 business day delivery time.

                                               APPROXIMATE SHIPPING RATES

weight in pounds          US           *Canada    *Worldwide

up to 19                     $28.00         $39.00           $70.00             *any potential customs fees for

19.1 - 30                     40.00            58.00           115.00            all non-US orders will be additional

30.1 – 45                    55.00            78.00           165.00            and your responsibility

45.1 – 60                    80.00          116.00          230.00

60.1 – 75                   110.00          136.00          280.00

Any Orders Weighing Greater than 75 pounds can only be made by phone.  #(630)355-1145

Order Tracking:  Once your order ships, you will receive a PayPal email from us that will provide a tracking number you can use at www.usps.com/ .  Please be advised, tracking information is very limited. 

If you have not received your package after the above indicated delivery times, please use your tracking number to check the delivery status with the USPS.  If you still require additional help with the delivery status of your package, please contact us and we will be happy to assist you further.

Insurance Claims:  Our café doors are carefully & securely packaged and it is extremely rare for damage to occur during shipping.  However, should your café door arrive damaged, rest assured, as all our café doors ship fully insured.  Please contact us immediately should your café door be damaged by shipping.  We will assist you in the claim filing process with the USPS. 

Please note, you MUST keep all shipping material as it was received or the Post Office will disallow an insurance claim & we will not be responsible for your café door.  DO NOT attempt to install your café door if damaged.  It’s important for the claim process that the café door and its packaging be left in the state you received it.

Returns & Exchanges

Policy & Instructions:  Your business and complete satisfaction is extremely important to us.  If for any reason you are not satisfied with your order you may return your order for a full refund on the purchase price of your item or request an exchange to your order within 14 days of receipt of your order.  Please read our policy below for more details and requirements for processing returns and exchanges:

Without exception, our café doors can only be returned for a refund or exchange if they are in their original, unfinished, uninstalled, unmarked and undamaged condition.   If for any reason you wish to return your order within 14 days of its receipt, please contact us by phone or email immediately to discuss your return or exchange.  Your order must be returned with any and all related parts also in their original, undamaged condition and in their original and unopened packaging when applicable.  You MUST ship our café doors back to us fully insured as we WILL NOT process refunds or exchanges if we receive our café door back in a condition damaged from by your shipping carrier.  All shipping charges associated with a return or exchange remains your responsibility, unless we made an error to your order.